This unit specifies the competencies required to manage housekeeping operations in an institution. It involves supervising housekeeping staff and overseeing housekeeping services. It also entails monitoring and evaluating housekeeping resource utilization, compliance with laws and regulations and participating in staff recruitment and training. The learning outcomes include ;
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Deliver Quality Service – Apply effective communication and personalized service.
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Handle Feedback & Complaints – Address concerns professionally and resolve issues.
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Enhance the Guest Journey – Optimize service touchpoints from arrival to departure.
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Maintain Standards – Ensure consistency in service quality and staff training.
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Leverage Technology – Use digital tools to improve guest experience.
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Evaluate & Improve – Monitor satisfaction and implement enhancements.
- Teacher: Diana kinyua